Solving DVD/CD Drive Not Recognized Nor Installing in Windows

  1. Click on the Start button.  If you’re using Windows XP, also click on Run.
  2. In the search box (Windows 7 and Windows Vista) or the Run textbox (Windows XP) type regedit and click OK or press the ENTER key.This will open the Registry Editor program.Locate the HKEY_LOCAL_MACHINE folder under Computer/My Computer and click the |>or (+) icon next to the folder name to expand the folder.
  3. Continue to expand folders until you reach the registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class 
  4. Click on the |> or (+) icon next to the Class key to expand it. You should see a long list of subkeys open up under Class.The GUID for CD/DVD devices is 4D36E965-E325-11CE-BFC1-08002BE10318.
  5. In the results that appear on the window on the right, locate the UpperFilters and LowerFilters values.  Note: If you only see one or the other value, that’s fine.
  6. Right-click on UpperFilters and choose Delete.  Choose Yes to the “Deleting certain registry values could cause system instability. Are you sure you want to permanently delete this value?” question.
  7. Repeat with the LowerFilters value.  Note: You might also see an UpperFilters.bak or LowerFilters.bak value but you do not need to delete either of these. Deleting them probably won’t hurt anything but neither one is causing the Device Manager error code you’re seeing.
  8. Close Registry Editor.
  9. Restart your computer.
  10. Check to see if deleting the UpperFilters and LowerFilters registry values solved your problem in Device Manager.  Important: It may be necessary to reinstall any programs designed to utilize the device you’ve removed the UpperFilters and LowerFilters values for. For example, if you removed these values for the DVD/CD device, you may have to reinstall your DVD burning software.