Email Client Set-Up and Server Information

December 2013

Eastlink Email Settings

Use When Connected via Eastlink Modem and not Sharing the Mailbox on Multiple Devices
Incoming Mail Server Information Outgoing Mail Server Information
  • Server Type: POP3
  • Port: 995
  • Server Name: pop.eastlink.ca
  • Username: the entire email address
  • Password: provided by Customer/Eastlink
  • Enable SSL
  • Server Type: SMTP
  • Port: 25
  • Server Name: smtp.eastlink.ca
  • No SSL/TLS
Using the above POP3 setting will physically remove the email from the mail server and stores emails locally on your device within its email program.  If you need to have access to these same emails on a separate device or on webmail.eastlink.ca it would be recommended that you use the IMAP settings shown below.
Use When Connected With Multiple Devices Sharing the Same Mailbox
Incoming Mail Server Information Outgoing Mail Server Information
  • Server Type: IMAP
  • Port: 993
  • Server Name: mail.eastlink.ca
  • Username: the entire email address
  • Password: provided by Customer/Eastlink
  • Enable SSL
  • Server Type: SMTP
  • Port: 587
  • Server Name: mail.eastlink.ca
  • Use STARTTLS

OR

  • Server Type: SMTP
  • Port: 465
  • Server Name: mail.eastlink.ca
  • Use SSL/TLS
Using the above IMAP setting will physically connect you to the email server and the stored messages would be visible to you within your devices email program.  This is the recommended setting to allow access to these same emails on a separate device or on webmail.eastlink.ca. In other words, you won’t need to worry about which device you received a specific email on, since IMAP makes your emails available to all your devices.
 Use When Connected With a Wireless Device
Incoming Mail Server Information Outgoing Mail Server Information
  • Server Type: IMAP
  • Port: 993
  • Server Name: mail.eastlink.ca
  • Username: the entire email address
  • Password: provided by Customer/Eastlink
  • Enable SSL
  • Server Type: SMTP
  • Port: 587
  • Server Name: smtp.eastlink.ca
  • Use STARTTLS

OR

  • Server Type: SMTP
  • Port: 465
  • Server Name: smtp.eastlink.ca
    • Use SSL/TLS
Using the above IMAP setting will physically connect you to the email server and the stored messages would be visible to you within your devices email program.  This is the recommended setting to allow access to these same emails on a separate device or on webmail.eastlink.ca. In other words, you won’t need to worry about which device you received a specific email on, since IMAP makes your emails available to all your devices. 

Email Size Limits

Currently, Eastlink customers enjoy email inbox sizes of 2 GB storage space.
For sending or receiving large attachments, however, customers must keep individual email message sizes at 20MB or less.
Please Note: This refers to the size of the entire email message, not just its attachments

Customers who need to send messages larger than 20MB can try file compression tools such as ZIP or RAR utilities to compress large files and make them smaller. There are several free file compression tools you can find online with a simple web search for ZIP or RAR.

Also Note: While most email messages can be sent or received in the blink of an eye, large emails can take several minutes to be sent or received.

 

 

Bell Aliant Email Settings

Note:

If your email address was created before May 9th 2013,  you MUST contact the Bell Aliant help desk (1-888-214-7896) to have your email accounts updated to SMTP Authentication.  

Apple iOS devices (iPad and iPhone) do NOT allow authentication to be disabled (only selected between options – “password” is the right option).  Incoming pop will work (messages can be received) but SMTP will not work without the account set up properly by Bell (messages can not be sent).

What you need before you start

  • Your Bell Aliant email address and password.  Verify these by logging into webmail.
  • In order to setup your email program on your computer or mobile device, you will need the following email settings.

    Incoming mail settings:

     POP:  pop.bellaliant.net
     Port:  110
     Authentication:  Username (full email address) and password

     

    Outgoing mail settings:

    Bell Aliant has recently enabled SMTP Authentication on new email addresses effective May 9th, 2013 to allow for your mobile devices to send email regardless of where you are located without the need to change your settings each time you travel. To use SMTP Authentication, use the settings below:

     SMTP:  smtpa.bellaliant.net
     Port:  2225
     Authentication Username (full email address) and password

     

Microsoft Outlook:  

Enter the following Internet Email settings information:

  • Your Name: Enter your name
  • Email Address: Enter your email address
  • Account Type: POP3
  • Incoming mail server:pop.bellaliant.net
  • Outgoing mail server (SMTP): smtpa.bellaliant.net
  • User Name: Enter your email address
  • Password: Enter your password
  • Check Remember password
  • Click More Settings.
  • Check My outgoing server (SMTP) requires authentication and enter your email address and password.
  • Click the Advanced tab.
  • Make sure Incoming Server Port is set to 110

  • Make sure Outgoing Server Port is set to 2225

Apple Mobile Devices:

Enter your account information and tap Save

  1. Enter your name, your Bell Aliant email address, your password and a description for the email account.
  2. Tap Next.
  3. Under the POP heading, confirm your name, email address and description.
  4. Under the Incoming Mail Server heading, enter the Host Name, User Name and Password. When using your Bell Aliant connection the incoming mail server Host Name is pop.bellaliant.net.
  5. Under the Outgoing Mail Server heading, enter the Host Name. When using your Bell Aliant connection the outgoing mail server Host Name is smtpa.bellaliant.net.
  6. Tap Save.

Tap Yes to verify account without SSL

  1. The Email app will respond with a Verifying message.
  2. A message box will appear: Cannot Connect Using SSL. Do you want to try setting up the account without SSL? Tap Yes.  Note: It can take several (5-15) minutes for the verification process to finish and the message box to appear. Believe it or not – this is normal.
  3. In order to use SMTP authentication you will need to change the default server settings and switch to smtpa.bellaliant.net SEE NOTE ABOVE – YOU MUST CONTACT ALIANT TO ENABLE AUTHENTICATION.
  1. From the Mail, Contact, Calendars window, tap the account you just created.
  2. Under Outgoing Mail Server tap smtp.bellaliant.net.
  3. Under Primary Server, tap smtp.bellaliant.net.
  4. In the Host Name field, enter smtpa.bellaliant.net.
  5. Make sure your email address and password are entered
  6. Under Authentication, select Password from the dropdown.
  7. Enter 2225 under Server Port
  8. Tap Done.